Help Desk

Product Announcement - Update Center 1

• Campus Suite Update and Remote Learning Centers

Frequently Asked Questions 5

• How do I edit either the District or School slider?
• How do I hide a page from being shown in the side navigation of a department?
• How do I link to files in CampusSuite?
• Why does my new drop-down menu option not look like the others?
• How do I shorten the URL of items in CampusSuite to be used in emails or on external sites?

Featured Training Videos 1

• Campus Suite Basic Publisher Online Training

Frequently Asked Questions 25

• What does ‘slug’ mean?
• Should every page on my site have a unique page title (page title displays in the browser tab not necessarily on the page)?
• Should every page on my site have a meta description? Writing 1-2 sentences for this description is a lot of work.
• Should I bother with meta keywords if the search engines don’t use them any longer?
• What are all the Headings (H1, H2, H3) about and do I need to use them?

See all 25 articles

Common Tasks 1

• Embed a WuFoo or Machform on your website

Training Videos 5

• Campus Suite Basic Publisher Training
• Campus Suite Teachers
• Using the Navigation Editor to customize a department's navigation
• OWL slider widget for rotating images
• Pixlr.com free online image editor

Best Practices 11

• Internet Legal Filename
• Best-practices when creating tables (ADA compliant)
• Photography
• Formatting Content
• Alternative Image Editing Program

See all 11 articles

Dashboard 9

• Dashboard overview
• Dashboard Navigation
• Search
• Drafts with workflows need reviews and approvals
• Process Checklist

See all 9 articles

Site Management 5

• Design & Layouts
• Workflows
• Tags
• Redirect Manager, and redirects
• Content Locks

Settings 6

• Security Management
• Impersonate
• Domain Configuration
• Tenant Settings
• Imports

See all 6 articles

Common Tasks 4

• How to update your DNS
• How do I approve my theme's look and feel?
• Accessing your website when your Active Directory domain matches your website domain
• How do I clear my DNS cache?

Training Videos 4

• Site Builder
• Create a new department and add pages to it
• Edit primary navigation and menus
• Editing Structure in Sitebuilder

Google Services 4

• Google Custom Search Engine (CSE)
• Where do I add my google analytics tracking snippet/google tag manager snippet?
• Where can I find more information on how to use Google Analytics?
• How do I remove items from a Google search?

Importing 3

• Importing Events into Campus Suite
• Importing News in to Campus Suite
• Migrating and Importing data into Campus Suite v3 (Blogs)

How To 7

• How do I edit the footer of my website?
• How do I edit the Quick Links on the index page?
• How do I change the name of a department?
• How do I edit the drop down menus of my site?
• How do I sort or filter what is being displayed in the dashboard?

See all 7 articles

Frequently Asked Questions 19

• I sync'd with my google calendar and the times are off, why? How do I fix?
• A teacher gets an error saying that they don't have the rights to create or do something, why?
• What is the Active Modules?
• Where would I look to edit items on my main page?
• SPF records: What happens when none of my users are getting emails sent from my website?

See all 19 articles

Campus Suite Process 14

• What to expect during your school web site project
• Customer Questionnaire
• Process Checklist
• Using the website worksheet
• Establish primary navigation and menus

See all 14 articles

Support Service Level Agreements 4

• Campus Suite License
• Statement on EU GDPR
• Campus Suite Support
• Best-effort Policy

Troubleshooting and Workarounds 1

• Synced Google Calendar shows "Busy"

Video Tutorials 1

• Video Tutorial Index

Setting up your Notifications System 0

Training Videos 1

• Campus Suite Notifications - Administrator Setup

Dashboard 15

• Messages
• Dashboard
• Email, SMS Text, Voice Call and Messenger Logs
• General Settings
• Notifications Types

See all 15 articles

Frequently Asked Questions 6

• How do I add a new Notification in Campus Suite Notifications?
• What is the URLs of our notifications opt-in and login screens?
• How do I upload our user database using a CSV file?
• How can I find a list of contact that are subscribed to a Topic?
• What is the best way to handle your notification recipient list?

See all 6 articles

Tutorial Videos 1

• Campus Suite Notifications - Public Registration Portal

Dashboard 2

• Notifications
• Subscriptions

Frequently Asked Questions 3

• How do I change my notification's account password?
• What is the best way to add new contacts?
• Can we import new contacts and start sending them messages?

Information & Tips for ADA Compliance 20

• Campus Suite Approach to ADA (Accessible Websites)
• Common mistakes causing pages to become non-ADA compliant
• How Campus Suite helps you manage ADA Compliance
• Campus Suite ADA Service Plan FAQ's
• Tagging and Optimizing PDF's

See all 20 articles

Frequently Asked Questions for ADA compliance 19

• Are Google Docs ADA Compliant? Should we assume that it's the same as PDFs? In other words, we should be using styles when formatting, providing ALT Text for images, etc.?
• If we decided we need to have something be a document and not a web page, what is the more preferred format, PDF or Google doc?
• What are your general suggestions regarding ADA compliant options for presenting the info we have in PDFs?
• We use social media feeds on our website (Facebook, etc.). Are those sites ADA compliant, and are we liable if they aren’t and we feature their content on our site?
• Can we link to another site that is not ADA compliant? For example, we use a special site to manage our Board of Education policies. We need this site, but it is not compliant.

See all 19 articles

Tutorial Videos 1

• PDF Remediation Manager Setup and Overview

Dashboard 4

• Accessibility Dashboard
• PDF Management
• Monthly Scans
• Training & Resources

Frequently Asked Questions 0

Asset Filter Descriptions 11

• Calendar module / asset filter
• Working with Departments
• How do I manage my images and Files?
• Working with Pages
• How do I add an Emergency Alert?

See all 11 articles

Frequently Asked Questions 18

• What is a module?
• What are the modules?
• How do I activate a module for a department?
• What is a Sync?
• How do I change or override the default headings on a module?

See all 18 articles

Training Videos 1

• Calendar Overview and Setup

Frequently Asked Questions 20

• What is a widget?
• How do I add a widget?
• What are the widgets available to me?
• How do I add a calendar widget to a page?
• How do I add a news widget to a page?

See all 20 articles

Widget Descriptions 62

• Content Templates
• Paste Shared Clipboard
• Accordion
• Address
• Alert Banner

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Theme/Design Documentation 3

• Design Documentation
• Design Assets
• Video: Campus Suite Template/CSS Overview

Frequently Asked Questions 9

• What flexibility is there with the name and number of colors in the style guide PSD?
• What should be included on the Home and Inner art boards?
• How do we show effects? For example, rollover effects, color and photo changes, how it scrolls, etc.
• Will the design be adjusted to fit the columns and reflow, etc. if necessary?
• Fonts and colors may need adjusted later, so my design file may not have the correct colors and fonts

See all 9 articles

Using Themes & Layouts 1

• Using the Style Guide page(s)

Tutorial VIdeos 1

• Social Media Manager - Getting Started

Dashboard 3

• Dashboard
• Learning Center
• Social Accounts

Frequently Asked Questions 3

• Why doesn't my social media post show the information that is in module data that I shared but a link to it?
• Why doesn't my social media post show an image with it?
• Is there a limit on the number of photos that can be added to a post?

Website Management 3

• Naming and organizing your CDD documents and files
• Upload documents to your CDD website
• CDD Amenities Reservation Management System

CDD On-boarding Process 1

• What to expect during your CDD web site development